Is Google Pay safe?

Paying with Google Pay is just as safe as paying with your credit card. The only difference is that you don't need your physical credit card anymore. Use your smartphone, smartwatch or laptop instead. And with facial recognition, your fingerprint or access code, confirming your payment is safe and quick. It's important that you hide your smartphone or smartwatch's access code when you unlock it or pay with it. This is to make sure that no one can see it.

Do I need my PIN for Google Pay?

No, you don't need your PIN. You only need to unlock your Android device with facial recognition, your fingerprint or access code. If you make contactless payments with your smartwatch, use your smartwatch's access code. Make sure that your device's access code is different from your credit card's PIN.

Can I use Google Pay if I don't have screen lock on my device?

No, that's not possible. In order to keep your payments safe, you need screen lock on your device.

Can someone else pay with my device if I lose it?

No, only people whose face or fingerprint is saved on your device, or people who know your access code, can use your device to pay with Google Pay.

This is why it's important that your device only recognises your face or only has your fingerprint saved. It's also important that no one else knows your access code.

Can someone else use my device to pay via Google Pay?

No, unless someone else has saved their face or fingerprint on your device, or if they know your access code. Can someone else unlock your phone through facial recognition or their fingerprint? Remove this person's details in your settings, so that only you can pay with your device.

Make sure you also keep your access code secret and use different codes for your credit card and device. This way, you will make sure that only you can pay through Google Pay.

What do I do I lost my device, or if it was stolen?

Your smartphone or smartwatch is your payment method when paying via Google Pay. The same safety measures apply for your device as for your physical credit card. If your device is lost or stolen, take the same measures as you would for your physical credit card to prevent fraud.

File a police report immediately, even if you are abroad. Call us to block your digital credit card on +31 (0) 20 - 6 600 611. If securing your details remotely isn't possible, get in touch with your provider to block your SIM card.

Block Google Pay as soon as possible. You can do that in two ways: via Google Wallet or your Google account.

Removing Google Pay through Google Wallet

• Open Google Wallet and go to 'Payment methods'
• Choose the credit card you want to remove
• Select 'Remove' and confirm your choice

Removing Google Pay through your Google account

• Go to pay.google.com and log in with your Google account
• Go to 'Payment methods' and choose the credit card you want to remove
• Select 'Remove' and confirm your choice

Having trouble blocking Google Pay? Call us as soon as possible on +31 (0) 20 - 6 600 611.

I have blocked my physical credit card. Can I still use Google Pay?

Yes, you can still do that. You don't need your physical credit card to pay with Google Pay. Is your credit card blocked because of fraud? Then you cannot use Google Pay.

Which details are needed to activate Google Pay in the ICS Business app?

You need a Google account to activate Google Pay.

There are also a number of personal details that we have to share with Google so that you can activate Google Pay. We share the following details with Google:

• Your name
• Your address details
• Your phone number

Google compares these details with the contact details that you use for your Google account. This is how we prevent fraud. We only share these personal details with Google once you have accepted Google Pay's conditions.

Google is responsible for the use of your details after you have activated Google Pay, and Google's privacy statement applies. Read more about how Google handles your privacy. You can always change your Google Pay privacy preferences.

Does Google Pay have access to my payments?

Google only has access to the payments that you make with Google Pay. Google's privacy statement applies in this case. Read more about how Google handles your privacy. You can always change your Google Pay privacy preferences.

How does Google handle my payment details?

Want to know what Google does with your transaction data? Read all about it on Google's website.

Does ICS have access to my Google Pay or Google account?

No, we don't have access to your Google account. We only make it possible for you to pay with your business creditcard via Google Pay.